You can book your tickets at Slovak Shipping and Ports – Passenger Shipping, Inc. with its seat in the building of the Passenger Port during its opening hours published on www.lod.sk , in person or via phone at +421-2-529 32 226, at the contractor's office. Bookings for programs are received no later than 48 hours before the cruise.
Booking is valid 72 hours from check-in. Within 72 hours, you must send a binding order in writing (for groups of 10 people) or settle a booking. By booking settlement or sending a written order, the Customer / Passenger agrees to General Transport Terms and Conditions of the Slovak Shipping and Ports – Passenger Shipping, Inc.
All ticket bookings are subject to cancellation no later than 30 minutes prior to cruise departure.
The captain of the ship as well as an authorized employee of the Slovak Shipping and Ports – Passenger Shipping, Inc. are entitled to refuse passengers transportation in case of lack of space on board and to refuse to provide accompanying programs without prior booking.
Discounts and special offers for each cruise are listed in the timetable next to every cruise. They cannot be combined. Discounts cannot be granted for already issued ticket/voucher, boarding pass.
Change of the cruise date from part of the buyer/passenger after receiving a written order or with already purchased tickets is possible for a fee :
when the cruise date is changed no later than 1 hour before the departure for a fee of € 2.00 / person, after that the change is impossible.
when the cruise date is changed no later than 48 hours before the departure for a fee € 5.00/person, after that the change is impossible.
The change of the date is possible only when the ticket and the tax receipt are presented.
The travel ticket can only be used for the line or cruise on which it was issued. Passengers are required to keep a ticket during the whole trip until they leave the port. If the passenger can not prove a valid ticket, the ticket price will be charged + a fine of full fare.
By purchasing a ticket, passengers agree with the General Transport Terms and Conditions.
A.For individual passengers (up to 10 persons)
If a ticket is returned at least 1 hour before the trip, the passenger is entitled to obtain the refund of the fare, reduced by 25%. If a passenger returns a ticket less than an hour or does not board the cruise, he / she is not entitled to a refund.
For groups (from 10 persons) | cancellation fee |
Withdrawal within 30 days prior to shipping | without charge |
Withdrawal 30 - 15 days prior to shipping | 30% |
Withdrawal 14 - 9 days prior to shipping | 50% |
Withdrawal 8 - 3 days prior to shipping | 75% |
Withdrawal 2 days or less prior to shipping | 100% |
Non-shipping | 100% |
For individual passengers (up to 10 persons) | cancellation fee |
Withdrawal within 48 hours prior to shipping | 50% |
Withdrawal within 48 hours and less prior to shipping | 100% |
Non-shipping | 100% |
For groups (from 10 persons) | cancellation fee |
Withdrawal within 30 days prior to shipping | without charge |
Withdrawal 30 - 4 days prior to shipping | 50% |
Withdrawal 3 days and less prior to shipping | 100% |
Non-shipping | 100% |
Editing the number of passengers in the group | Cancellation fee |
up to 3 days prior to departure: | |
up to 5 persons reduction | without charge |
every other person | 50% |
3 days and less prior to departure | 100% |
Cancellations must be made in writing and the date of delivery is deemed to be the date of the cancellation.
Travel tickets purchased via internet can not be reversed and the amount is non-refundable, except such cases that are specified in the General Transport Terms and Conditions (Force Majeure).
Refunds of tickets purchased from contractual ticket dealers of the Slovak Shipping and Ports – Passenger Shipping, Inc. need to be claimed at the place where the tickets were purchased. Refunds are only possible after presentation of a ticket and a tax receipt.
In the event of timetable alterations due to force majeure (unfavourable water conditions, fog, etc.), technical reasons (boat, lock chambers) or halting cruises on the Danube by competent authorities, we will provide the passenger with:
The passenger who causes damage to the carrier is obliged to replace this damage in its full extend.
The carrier has a statutory contracted liability insurance policy.
The complete version of General Transport Terms and Conditions can be found on the website www.lod.sk or are upon your request at our travel agency.
All prices include VAT.
Slovak Shipping and Ports – Passenger Shipping, Inc., reserves the right to change prices, terms and schedules in view of facts not known at the closing time of the Cruise Timetable 2018